New Hours for Hilton Head Disaster Recovery Center: Beaufort to Close


The Disaster Recovery Center (DRC), operated by the State of South Carolina and the Federal Emergency Management Agency (FEMA), at the Burton Wells Recreation Center in Beaufort will close permanently at 5 p.m. Wednesday, December 14.

The recovery center in Hilton Head will extend its days of operation, from three to six days a week, at its same location, beginning Monday, December 12:

Town Hall/ Council Chambers

1 Town Center Ct.

Hilton Head, SC 29928

9 a.m. to 5 p.m., Monday -Friday

10 a.m. to 4 p.m. Saturday

Closed Sunday

Beaufort County survivors of Hurricane Matthew can still apply for disaster assistance online at or by calling FEMA at 800-621-3362 (voice, 711 or video relay services) or 800-462-7585 (TTY). Lines are open every day from 7 a.m. to 10 p.m. Multilingual operators are available. The last day to register is Tuesday, December 13. 

Survivors who need one-on-one assistance from FEMA may go to any DRC. To find the DRC nearest to you, download the free FEMA app on your mobile device or visit

Representatives of the US Small Business Administration (SBA) are on hand at all DRCs to meet with homeowners, renters and businesses about low-interest disaster loans. Applicants may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing, or visiting SBA’s website at Deaf and hard-of-hearing individuals may call 800-877-8339The last day to apply for SBA disaster loans is Tuesday, December 13.

DRCs are accessible to people with disabilities. All centers have magnifiers, tools to amplify sound, materials in alternative formats and video remote interpretation. Sign language interpreters are available upon request at the center.

South Carolina homeowners and renters who have registered for disaster assistance with FEMA are encouraged by recovery officials to “stay in touch.” If applicants change their address or phone numbers they should update that information with FEMA. Missing or erroneous information could result in delays getting a home inspection or in receiving assistance.

If survivors who previously registered with FEMA have questions, they may call FEMA and choose the Helpline option, Callers may ask representative about how to:

-Check the status of their applications

-Request additional rental assistance

-Get clarification about a letter from FEMA

-Update their address, phone, bank account numbers to avoid delays in getting help

-Appeal any FEMA decision

-Find out about other types of federal disaster assistance available.